Question 1

How do I claim a memorial?

Accepted Answer

Visit pslinkora.com/claim and enter the QR ID from the monument and the PIN from your Digital Deed card. Verify your email address and you'll become the memorial's caretaker within minutes.

Question 2

What do I need to get started?

Accepted Answer

You need the QR ID (printed on the monument's QR code) and the PIN from your Digital Deed card. You'll also need an email address for verification.

Question 3

Is Linkora really free?

Accepted Answer

Yes. Claiming and managing a memorial is completely free for families. There are no monthly fees, no data limits, and no premium tiers. Linkora is funded through partnerships with monument dealers and funeral homes.

Question 4

How long does setup take?

Accepted Answer

Most memorials can be fully set up in under 10 minutes. You can always come back and add more content over time — the memorial grows with your family's contributions.

Question 5

Can I see a demo before claiming?

Accepted Answer

Absolutely. Visit our demo memorial at pslinkora.com/memorial/demo to explore all the features before you begin.

Question 6

Do I need to download an app?

Accepted Answer

No. Linkora works entirely in your web browser on any device — phone, tablet, or computer. No app download is required to create, manage, or view memorials.

Question 7

How many photos and videos can I upload?

Accepted Answer

There are no limits. Upload as many photos and videos as you'd like. You can also add YouTube video links.

Question 8

Can I import a family tree?

Accepted Answer

Yes. Linkora supports GEDCOM file import (versions 5.5 and 5.5.1), which is the standard format used by Ancestry, FamilySearch, and other genealogy tools. You can also build a tree manually.

Question 9

How do guest tributes work?

Accepted Answer

Visitors who scan the QR code can leave tribute messages. All tributes are held for moderation — you approve or reject each one before it appears publicly. You can manage tributes from your dashboard or directly from email notifications.

Question 10

Can I control who sees the memorial?

Accepted Answer

Yes. You can set your memorial to public (anyone can view), private (only you), or password-protected (visitors need a password to access). You can change this setting at any time.

Question 11

What is the life timeline?

Accepted Answer

The life timeline is a chronological display of important moments — milestones, events, and stories with photos and descriptions. It helps paint a complete picture of a person's life.

Question 12

Can I request services like flower delivery?

Accepted Answer

Yes. If your memorial was purchased from a Linkora partner retailer, you can browse and request services like flower delivery, monument cleaning, seasonal care, and more directly from your dashboard.

Question 13

How long do QR codes last on a headstone?

Accepted Answer

QR codes etched or engraved into stone or stainless steel are extremely durable — they can last decades or longer with normal weathering. The digital memorial page is hosted and maintained by Linkora.

Question 14

Do cemeteries allow QR codes on headstones?

Accepted Answer

Most cemeteries do allow QR codes, though policies vary. Many cemeteries are actively embracing digital technology. We recommend checking with your specific cemetery for their guidelines.

Question 15

What if the QR code gets damaged?

Accepted Answer

Even if a QR code becomes partially worn, most phone cameras can still read it. If it becomes completely unreadable, your memorial page still exists online and can be accessed directly via its URL.

Question 16

Do I need wifi or internet to scan at a cemetery?

Accepted Answer

You need a mobile data or wifi connection to load the memorial page after scanning. The QR code itself is read by your phone's camera without internet.

Question 17

Can I add a QR code to an existing headstone?

Accepted Answer

Yes. QR code plaques and medallions can be attached to existing headstones. Contact a Linkora partner dealer for options like adhesive-backed stainless steel plaques.

Question 18

How is my data protected?

Accepted Answer

Linkora uses row-level security on all database tables, magic link authentication (no passwords stored), and encrypted connections. We follow GDPR guidelines and give you full control over your data.

Question 19

Can I delete my memorial?

Accepted Answer

Yes. You can delete your memorial and all associated content at any time from your dashboard. Once deleted, the data is permanently removed.

Question 20

Is Linkora GDPR compliant?

Accepted Answer

Yes. We provide full GDPR compliance including data access, correction, deletion, and portability rights. See our GDPR notice at pslinkora.com/gdpr for details.

Question 21

Who can see my family tree?

Accepted Answer

You control family tree visibility. You can make it public, private, or limit the depth (1-5 generations) that visitors can see. Individual people in the tree can also be marked as private.

Question 22

What happens to my data if Linkora shuts down?

Accepted Answer

We are committed to long-term data preservation. In the unlikely event of a shutdown, we would provide advance notice and data export tools so families can preserve their content.

Question 23

How does the partner program work?

Accepted Answer

Linkora provides QR code batches that retailers sell with their monuments. Retailers activate memorials for customers, offer ongoing services, and use our campaign engine for marketing. Revenue is shared on completed services.

Question 24

What tools do retailers get?

Accepted Answer

Retailers get a full dashboard with QR inventory management, customer activation workflow, email campaign engine with AI, service request management, team roles (owner, manager, staff, service person), and analytics.

Question 25

How does billing work for partners?

Accepted Answer

Linkora charges a small platform fee on completed services. Monthly invoices are generated automatically with itemized breakdowns. There are no upfront costs or monthly subscription fees.

Question 26

Can I invite team members?

Accepted Answer

Yes. Organization owners can invite team members with different role levels: Manager (admin access), Staff (inventory and sales), and Service Person (field work and photo uploads).

Question 27

What marketing tools are available?

Accepted Answer

The campaign engine includes email templates for death anniversaries, birthdays, and seasonal occasions. AI-generated content, personalization merge tags, and recipient filtering are all built in.

Everything You Need to Know

Getting Started

Features & Content

QR Codes & Durability

Privacy & Security

For Retailers

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